Who We Are
A wholly owned subsidiary of System One Services, The Dreamtek Group is a fully integrated production company offering a range of creative solutions to help our customers create and deliver awe-inspiring digital experiences. To support this we have teams working across 4 key areas of the business; Virtual/Hybrid Event, Video Production, Studio Builds, and a Talent division that offers a fully Managed Service for permanent & freelance staffing across the AV, Events & Production industries.
The Day-to-Day
* Provides top-class customer service skills, being able to explain our services to technical and non-technical event planners as needed
* Responsible, along with other Technicians and Senior Technicians for the successful planning, staffing and delivery of event requests, held within the clients fully equipped event spaces
* Able to operate a range of installed AV systems to an advanced level, including Ross Carbonite switcher, PTZ Cameras, Cisco Telepresence Units and Yamaha LS9 audio consoles.
* Able to operate (or willingness to learn) other event audio-visual systems as required
* Diagnostic and troubleshooting broadcast and audio visual equipment when and where necessary
* Escalates equipment failures to appropriate inhouse teams and assists with the resolution as needed to maintain service levels
* Maintains audio visual equipment as required
* Ensures SOPs are applied, and that contingency planning is included in event support
* Is involved in special projects or assignments as outlined by the leadership team and executes them within the given timeline
* Contributes to R&D efforts, identifying ways in which we can improve quality of output, efficiency through automation/tooling and process improvements
* Assisting in Creation of SOP documents, completing detailed event reporting as well as utilising internal systems
* Owns the technical support lifecycle and is responsible for managing technical risks throughout pre-production planning, execution and post event
* Management and scheduling of record systems to ensure accurate event recording
* Consistently delivers high-quality service to our partners
* Adheres to broadcast standards for remote and recorded attendees
* Understands how to communicate difficult/sensitive information tactfully.
* Performs other ad hoc duties as required by the business
What You’ll Need
* Minimum 3 years of professional technical live event production experience
* Understanding of installation, troubleshooting and maintenance of broadcast, audio visual and video conferencing equipment and systems
* Strong proficiency in operating Ross Carbonite switcher, PTZ Cameras, Cisco Telepresence Units and Yamaha LS9 audio consoles.
* Proficient (or a desire to learn) other specialised audio visual equipment
* Experience working in a broadcast environment, with specific exposure to operating in a gallery/master control room setting
* Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team
* Self starter that can demonstrate being open to learning
* Understanding of event operations with experience of organising logistics for various event formats, including Q&A, training events, town hall meetings etc.