Job title: Customer Services Representative - GAYE Job reference number: SG102 Contract: 9 Months Fixed Term Contract Full Time 35 hours per week (Mon-Fri 9am-5pm) Location: Kings Hill based with hybrid working considered after successful training and completion of probation period Salary: £25,896 per annum Are you passionate about delivering excellent customer service? Do you like working as part of a busy team that strives to meet deadlines in a timely manner each month? If so, we may have the role for you. We’re looking for a talented Customer Service Representative to join our Give As You Earn team within our Customer Operations division at the Charities Aid Foundation (CAF). You will be an integral part of the team who support our GAYE customers using your excellent customer service and administrative skills. Our office is based in Kings Hill, Kent where you will initially be based full time for training and then you will be based most of your time in the office and part of your time working from home. What you’ll do At CAF, every one of us contributes to our impact, and as our Customer Service Representative you too will play an integral part in what we do. As our Customer Service Representative you will: - Reconcile GAYE employee donations against the payroll reports received in accordance with HMRC Payroll Giving regulation - Identify and address any queries on the payroll reports received, which prevents employees donations reaching their chosen charities - Promote the GAYE online product to existing GAYE employers highlighting the efficiencies of this service - Pro-actively contact GAYE employers who have not submitted payroll reports Who you’ll be This role is for you if you have experience of working within Customer Services or processing and reconciling data, or have relevant transferable skills and are keen to make a difference to society. We are looking for: - Receiving and reconciling high volumes of data - Excellent communication skills both written and verbal - Inquisitive mind set with an aim to resolve complex queries and seek resolution - High level accuracy and eye for detail - Ability to manage own workload, yet maintain strong team work ensuring that SLA’s are maintained How to apply The closing date for applications is 29 August 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Please send your CV and Cover letter to recruitment@cafonline.org quoting reference number SG102. If you do not submit a covering letter with your application, your application may will not be considered. We welcome applications from everyone who feels they meet the criteria, regardless of age, sex/gender, disability, race, religion, national origin, sexual orientation, marital, veteran or parental status. Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may just be the right candidate for this or other roles. As a Disability Confident Employer, we guarantee to interview disabled applicants who meet the minimum criteria for the role. Please indicate on the application form if you would like to be considered as part of the Disability Confident Scheme. To apply for this role, you must be able to provide proof of your Right to Work in the UK. It is NOT suitable for sponsorship. So we can support you to be your best during the application or interview process, please contact our Recruitment team at recruitment@cafonline.org or 03000 123 566 to request assistance or reasonable adjustments.