Service Center
CSCS TX
Key Responsibilities:
Coaching: Work closely with our centers to identify and address factors that impact their capacity. Provide guidance and support to help them overcome challenges and optimize their performance. Liaison: Collaborate with leadership and various business stakeholders to ensure a proactive and balanced approach to supply and demand management. Foster effective cross-functional communication and coordination. Data Science: Utilize data analysis techniques to uncover opportunities for process improvements. Identify trends, patterns, and areas that require corrective action to maximize efficiency and productivity. Storytelling: Always connect the team to the "why" behind our strategies and initiatives. Effectively communicate the purpose and benefits of our plans to motivate and engage stakeholders. Offensive Coordination: Plan and execute strategies to maximize retention and volume in our centers. Develop and implement plays that align with our goals and objectives. Game Changing: Continuously seek opportunities for improvement across all aspects of our operations. Be courageous in highlighting areas that need attention and provide innovative solutions.
Qualifications:
1. Strong analytical skills with the ability to interpret data and draw actionable insights.
2. Excellent communication and interpersonal skills.
3. Proven experience in coaching or mentoring teams.
4. Cross-functional collaboration is a plus.
5. A proactive and innovative mindset with a willingness to challenge the status quo.