Order Processing & Customer Support Administrator
Location: Office-based
Hours: Monday to Friday, 9:00am - 5:00pm (7.5 hours per day)
Job Type: Full-time, long-term position
Salary: Competitive (DOE)
About the Role
We are seeking a highly organised and detail‑focused individual to join our team in a full‑time, long‑term role. This position plays a key part in ensuring customer orders are processed accurately, finished products meet strict quality standards, and customers receive excellent communication throughout their order journey.
This is an office-based role requiring sustained focus and attention to detail. There is an opportunity for career progression based on performance.
Key Duties & Responsibilities
Carefully read email threads to fully understand customer specifications and requirements
Pay close attention to small but critical details such as deadlines, shipping addresses, colours, designs, alignment, and special requests
Quality-check finished products to ensure they meet strict standards
Assemble, package, label, and prepare orders securely for shipment
Book shipments with couriers, track deliveries, and resolve any delivery issues
Keep customers updated on the status of their orders
Respond to customer enquiries via email and phone, including troubleshooting, delivery issues, and return requests
Take photos and videos of finished products when required
Assist with daily office and administrative tasks
Maintain a clean, organised, and tidy work environment
Additional Responsibilities
Complete and maintain accurate documentation
Keep records of invoices and quotations
Enter information into internal knowledge bases
Perform data entry using Microsoft Excel and Google Sheets
Carry out stock checks when required
Support other team members as needed
Ensure the office remains organised and presentable at all times
Skills & Experience Required
Exceptional attention to detail - this is critical for success in the role
Ability to spot small errors such as misspellings, colour discrepancies, subtle blemishes, or deviations from customer specifications
Excellent written and verbal communication skills (email and phone)
Strong computer skills, including Microsoft Word, Microsoft Excel, and Google Sheets
Previous experience in an e‑commerce environment (minimum 1 year preferred)
Ability to work independently while managing multiple tasks accurately
Reliable, organised, and proactive approach to work
What We Offer
Full-time, stable, long-term employment
Regular working hours with no weekend work
Opportunity for career development and progression
Supportive team environment
The Best Connection is acting as an Employment Business in relation to this vacancy