Overview
Repairs Administrator
Location: PO13 9RX
Type: Temporary to Permanent, Full-time, Office-based (8:00am – 5:00pm)
Salary: Equivalent to £26,500 to £27,000 er annum
About the Role: We are seeking a proactive and organised Repairs Administrator to join our team working on an MOD housing contract. This is a key role within the housing repairs and maintenance sector, supporting engineers, residents, and clients by ensuring repair works are managed smoothly from start to completion.
This is a temporary to permanent opportunity, where you will initially be paid weekly through temp payroll before transitioning to a permanent position.
Key Responsibilities
* Liaising with Engineers, Residents, and Clients:
o Act as the main point of contact for residents, engineers, and clients.
o Coordinate repairs, provide appointment updates, and ensure all parties are fully informed.
o Respond to queries or concerns about repair progress or scheduling.
System Updates & Record-Keeping:
* Log and update all repair requests, progress notes, and completed works accurately.
* Monitor open issues and ensure they are tracked to resolution.
* Maintain detailed records of communications, parts ordered, and actions taken.
Ordering Parts & Materials:
* Identify required parts and order them promptly to avoid delays.
* Manage deliveries and ensure materials are allocated correctly.
* Work with suppliers and contractors to maintain stock levels.
Customer Service & Communication:
* Keep residents updated on repair status, including changes or delays.
* Resolve issues professionally, ensuring residents feel supported throughout the process.
* Deliver excellent customer service by focusing on efficiency and satisfaction.
General Administrative Support:
* Support the repairs team with scheduling and prioritising urgent cases.
* Assist with performance reporting against Service Level Agreements (SLAs).
* Provide administrative support for all tasks related to the MOD housing contract.
Key Skills & Attributes
* Proven administrative experience, ideally within property, housing, or maintenance.
* Experience in quoting and invoicing processes.
* Strong attention to detail with the ability to manage multiple tasks.
* Proficiency in Microsoft Office (Word, Excel, Outlook) and invoicing software.
* A proactive, solutions-focused approach with the ability to work independently.
Please apply today or call Leah Seber at Build Recruitment
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