Job Description
Company:Finning (UK) Ltd
Number of Openings:1
Worker Type:Permanent
Position Overview:As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery
Finning Power Rental is a leading provider of temporary and emergency power solutions to hire and rent across the U.K. and Ireland. As part of the Finning group, we are the largest global dealer of Cat products and services.
Job Description:
Major Job Functions:
1. Lead service engineering team by understanding & responding to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Support fleet availability by ensuring processes are adhered to and inspections, repairs and servicing/maintenance is performed in a timely manner and all data is recorded and up to date (20%)
2. Plan all jobs to maximise engineer productivity and driving asset utilization. Allocating the most appropriate resources to address the customers needs (20%)
3. Manage and control job progress at every stage. Drive 5-star contamination control practices through audits and operational best practice (5%)
4. Liaise...