Job Title: Housing Assistant
Location: Ealing W5 2HL, (Full time Office Based)
Hourly rate £17.83 PAYE / £23.52 Umbrella per hour
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 35 hours
ASAP Start
About the Role
Are you passionate about delivering excellent customer service and making a real difference in your community? Ealing Council is looking for a dedicated Housing Assistant to join our Resident Services team. You'll be the first point of contact for residents, providing support across a range of housing services including rent, tenancy management, anti-social behaviour, home ownership, and estate services.
Key Responsibilities
Act as the first point of contact for housing enquiries via phone, email, letter, and face-to-face.
Deliver a strong customer-focused service to a diverse community.
Provide reception duties and general office support.
Manage housing-related administrative tasks including rent accounts, garage lettings, and document management.
Liaise with internal teams and external partners to ensure seamless service delivery.
Support residents throughout the lifetime of their tenancies or leases.
Assist in compiling statistical data and performance evidence.
Promote and uphold the Council's values and policies, including diversity and inclusion.
What We're Looking For
Excellent communication skills and the ability to resolve customer issues effectively.
Strong ICT skills, including proficiency in Microsoft Word and Excel.
Ability to work independently and as part of a team.
Experience in delivering front-line services and managing administrative tasks.
A commitment to continuous improvement and high standards of service delivery.
Essential Qualifications & Experience
Proven ability to use word processing and spreadsheet software in a working environment.
Experience handling customer enquiries in a friendly and professional manner, including face to face.
Ability to manage records and documentation accurately.
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