Are you a customer service executive with hands-on experience managing orders from receipt through to delivery? Do you thrive in a fast-paced environment where great communication and attention to detail are everything? Do you have experience working manufacturing or distribution? If so, this could be an excellent next step.
The Role – Customer Services Executive
As Customer Services Executive you will act as the primary point of contact for your customers, taking full ownership of their orders and ensuring a seamless experience throughout. Key responsibilities include:
* Receive, process and manage UK and international customer orders end-to-end
* Track orders from receipt through to delivery, providing proactive updates at every stage
* Act as the main customer contact – managing queries, complaints and requests through to resolution
* Coordinate shipments and arrange collections, liaising with hauliers and customers to ensure smooth delivery
* Liaise with Manufacturing Planning to align customer orders with production schedules
* Prepare and process all UK, export and import documentation accurately
* Ensure compliance with HMRC regulations relating to the movement of excise goods
* Maintain accurate customer records and order data across multiple systems and platforms
* Build strong cross-functional relationships with production, planning, accounts and commercial teams
* Support the Commercial team and contribute to continuous improvement of customer service processes
What We’re Looking For – Customer Services Executive
Essential:
* Proven customer service experience with direct responsibility for order processing and order management
* End-to-end order management experience: receipt, processing, tracking, delivery coordination and issue resolution
* Experience handling customer complaints and delivery issues through to resolution
* Confident liaising across internal departments – including manufacturing or production planning – to fulfil orders
* Strong communication skills, both written and verbal, with the ability to manage customer expectations proactively
* High attention to detail and experience working with order processing or data entry systems
* Ability to multitask and prioritise across a varied and fast-paced workload
Desirable:
* Experience within a manufacturing
* Export, import or customs documentation experience
* Knowledge of HMRC excise goods regulations
* Minimum 3 years’ experience in a similar role
What You’ll Get – Customer Services Executive
* £28,000 – £35,000 depending on experience
* Performance bonus scheme (up to 5% of salary)
* Generous pension contribution
* Life insurance (death in service)
* 24 days holiday plus bank holidays
* Investors in People accredited, independent family business
* Fully office-based, Monday to Friday – Witham, Essex
Location and Eligibility
* Must be based within a reasonable commute to Witham
* Must have full right to work in the UK
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