Are you an experienced IT professional with a passion for delivering excellent customer service and driving innovation? East Lothian Council is seeking a skilled IT Specialist to join our Desktop & Service Desk Team, supporting one of Scotland's fastest-growing regions., Reporting to the Team Manager: Desktop & Service Desk, you'll lead the design, development, and support of our end user computing environment across both corporate and educational settings. You'll manage a diverse hardware estate-primarily Windows endpoints in corporate environments and a mix of Windows and Chrome devices in schools-ensuring systems are secure, efficient, and aligned with user needs.,
* Design and evolve personal computing hardware, software, and support infrastructure.
* Provide expert technical guidance to staff and service teams.
* Lead complex procurement and upgrade projects for hardware, software, and systems.
* Plan and implement robust cyber security and resilience measures.
* Collaborate with cross-functional project teams and engage stakeholders at all levels.
You'll support and administer a wide range of platforms and tools, including:
* Microsoft 365 (including CoPilot and Power Apps)
* Google Workspace
* Virtual Desktop Infrastructure (VDI)
* AutoDesk Product Suite
* Adobe Creative Cloud
* Modern endpoint management and MDM solutions, All home/hybrid workers must live in the UK. Where an application for home-working is supported, it will be subject to a satisfactory trial period. Employees will be expected to attend Council offices for the duration of induction, and be on site in East Lothian workplaces, as required. Employees with a hybrid working arrangement in place will be office based and able to work from home, with permission, on an ad hoc basis., To work as a senior member of the IT Service Desk & Desktop Services team with a primary focus on leading the day to day development of the Council's desktop and mobile device facilities to enable Council wide digital transformation.
The key areas of responsibility are:
* Providing specialist high level IT advice and guidance to Council management, services and colleagues on all aspects of digital transformation.
* Designing and developing the Council's desktop, mobile and personal computing hardware, software and support infrastructure.
* Supervising and organising the day to day development work of the team.
* Working with Service Departments to bring about transformational change.
* Creating specifications of requirements and running procurement exercises.
* Providing Level 3 IT support.
* Plan and organise development sprints for the team.
* Ensure appropriate policies and procedures are developed and applied.
Broad technical expertise in corporate or enterprise IT environments.
* Proven experience with Microsoft 365 and enterprise platforms.
* Strong knowledge of endpoint management, MDM, and security best practices.
* Understanding of Data Protection and Information Security in public sector or enterprise contexts.
* A proactive mindset and commitment to continuous learning.
* Excellent communication and collaboration skills.
Experience in educational IT environments, particularly supporting classroom technologies and managing school devices, is highly desirable. Project management training or certification (e.g. PRINCE2, Agile) would also be advantageous. Why Join Us? At East Lothian Council, you'll play a vital role that supports our values of Enabling, Leading, and Caring. We offer a flexible, inclusive, and collaborative working environment that values individuality and supports professional growth. Flexible working options are available, including home, hybrid, or office-based arrangements. However, you should be willing and able to attend our HQ in Haddington or other council sites as required., Relevant degree and/or able to demonstrate equivalent extensive knowledge, skills and competencies gained through relevant experience. Driving Licence As the duties of this role require you to effectively travel to successfully undertake the full remit of the role, you must hold a current driving licence and have access to a vehicle.
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* Where a disability precludes you from obtaining a driving licence, ELC will take into account its responsibility to make reasonable adjustments to allow for your disability.), Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .