This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.
Job overview
The Trauma and Specialist Surgery Management Team are looking to appoint a Surgical Coordinator to support the provision of high-quality patient care through dedicated administrative and clerical support and continuous improvement.
Working as part of a team of three Coordinators and three Support Coordinators, the post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment and discharge.
The post holder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.
Main duties of the job
* They will be able to demonstrate advanced communication and organisational skills, be able to use their own initiative and show problem solving skills.
* Excellent attention to detail and a passion for patient care is essential.
* Ensuring efficient and effective use of the theatre and endoscopy sessions.
* Play a central role within this service and work in close liaison with NHS colleagues, patients, and general public.
* To manage waiting lists in accordance with the Patient Access Policy and to achieve government and JAG waiting time standards.
* To be responsible for the addition and removal from waiting list and recording of all relevant patient information to and from the waiting list. This may be in response to a clinician, patient, or management request.
* Monitor the Patient Target List (PTL) on a daily basis to ensure government access standards are not breached and to elevate any potential breaches and take appropriate action to resolve capacity issues and elevate any issues to the Assistant Operations Manager.
* Managing waiting lists for patients on the cancer pathway who require endoscopy procedure and/or further surveillance appointments.
Working for your organisation
Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
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