Hartwell Grimsby Automotive Parts Apprentice Hartwell are a leading retail motor group in the UK and have been trading successfully for more than 100 years. Operating 11 franchised dealerships across 11 locations, the company currently represents Omoda/Jaecoo in Grimsby. We are seeking a dedicated individual to join Hartwell Ford Grimsby as a Vehicle Parts Advisor Apprentice. This apprenticeship provides a unique opportunity to learn about vehicle parts management and customer service within the automotive industry. Under the guidance of experienced professionals, the apprentice will develop the essential skills and knowledge required to excel in the role of a parts advisor. This position is ideal for individuals passionate about automobiles, with a keen interest in parts identification, inventory management, and providing exceptional customer support. Responsibilities: Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems. Assist customers in-person, over the phone, and via email to fulfil their parts requirements and inquiries. Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery. Receive, inspect, and organize incoming parts shipments, ensuring accuracy and quality control. Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed. Utilize point-of-sale systems to process transactions, generate invoices, and manage customer accounts. Provide product recommendations, technical advice, and pricing information to customers as needed. Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions. Uphold company policies and procedures regarding parts sales, returns, and exchanges. Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness. Entry requirements and qualifications: Aged 16 GCSE (or equivalent) grade AC or 9-4 in Maths and English. Predicted grades are accepted, provided the final results meet the required standards. A strong interest in learning about vehicle parts and stock management. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Strong communication and interpersonal skills. Willingness to follow instructions and learn from experienced parts advisors. Good computer skills for documentation and communication purposes. Working towards or in possession of a valid driver's license and clean driving record. Joining our programme as a Vehicle Parts Advisor Apprentice offers a pathway to a rewarding career in the automotive industry. If you're passionate about vehicles and eager to embark on a fulfilling learning journey, we encourage you to apply and become part of Hartwell.