Central Bookings Administrator
Location: KIMS Hospital, Maidstone
Job Type: Bank (zero hours contract) Monday – Sunday
Salary: £13.20 per hour
Are you an organised, detail-oriented individual with a passion for providing outstanding customer service? KIMS Hospital, the largest independent hospital in Kent, is looking for a Central Bookings Administrator to join our Central Bookings Team.
You will join a team responsible for liaising with patients, medical secretaries, consultants, and private medical insurers to coordinate and complete all booking requirements for inpatients, outpatients, and imaging services. You will play a vital role in ensuring the smooth running of clinical services while maintaining the highest standards of patient care and support.
Key Responsibilities
* Manage bookings via telephone, email, and written correspondence using standard booking forms.
* Coordinate closely with internal departments and external contacts, including consultants and medical secretaries.
* Provide patients with clear booking information and pre-appointment instructions.
* Set up outpatient and radiology clinics, updating clinic lists and liaising with medical secretaries as needed.
* Maintain a patient-first approach, ensuring their experience and well-being are at the centre of all booking activity.
Who We Are Looking For
Essential Criteria
* A good level of general education (equivalent to 3–5 GCSEs at grade C or above).
* Proficient IT skills, including Microsoft Word and Excel.
* Excellent communication and interpersonal skills.
* Strong organisational skills with the ability to prioritise workload.
* Previous experience in a similar customer/client-centric Reception or administrative role.
Desirable Criteria
* Experience with Imaging & Radiology patient information and booking systems.
* Medical typing or medical secretarial skills.
* Previous experience working in a Private Healthcare environment.
Why Work at KIMS Hospital?
At KIMS Hospital, we recognise that our people are our biggest asset. We strive to ensure our employees feel happy, supported, and valued, both in and out of the workplace. Our comprehensive benefits package is designed to support your emotional, financial, and physical well-being:
* Competitive Salary
* Pension Scheme
* Private Health Insurance
* 33 Days Annual Leave + Extra Time Off for Your Birthday
* Life Assurance
* Annual Flu Vaccination
* Free Eye Test
KIMS Hospital is proud to be an equal opportunities and Disability Confident employer. We are committed to building a diverse and inclusive working environment that reflects the communities we serve.
How to Apply
Ready to take the next step in your career? Submit your CV online today.
If you have any questions about this vacancy, Juliet would be happy to help.
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All offers of employment are subject to proof of the right to work in the UK and the receipt of a satisfactory DBS Certificate. For more information about DBS checks, please visit:
Posted 24th September 2025