Higher Level Clinical Support Worker - Unplanned Care
NHS AfC: Band 3 | Contract: Permanent | Hours: 37.5 per week | Job ref 361-7506483
Site: Lister Hospital, Stevenage | Salary: £24,937 - £26,598 per annum | Closing: 05/10/2025 23:59
Our Trust and role overview
Here at East and North Hertfordshire Teaching NHS Trust, our mission is: Providing high-quality, compassionate care for our communities. Our vision to 2030 is: To be trusted to provide consistently outstanding care and exemplary service.
Job overview
We are looking for dedicated Clinical Support Workers who share our commitment to providing outstanding service and compassionate care to our patients. You will work under the guidance of a Registered Nurse, helping maintain high standards of patient care across hospital wards and departments.
Core values: Include, Respect, and Improve. We encourage applicants to embrace these values throughout the recruitment process and beyond.
What we’re looking for
* A kind and caring nature
* Friendly and approachable attitude
* Ability to follow instructions and Trust policies
* Confidence to use your own initiative
* Flexibility to work across different shifts
Your responsibilities
* Communicating effectively with patients
* Supporting Registered Nurses and Midwives in patient care
* Assisting with washing and dressing patients
* Taking physiological observations
* Making beds and maintaining clean patient areas
* Serving meals and helping patients with feeding
* Providing emotional support by listening and talking to patients
Working hours
This role involves working across days, nights, weekends, and bank holidays.
Working for our organisation
We are proud of the range of general and specialist services we provide. We aim to be an outstanding, patient-led Trust with dedicated staff delivering high-quality, compassionate care. We operate the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
We are committed to flexible working and work-life balance and will consider requests in line with service needs. We support equality, diversity and inclusion and are a Disability Confident employer.
Detailed job description and person specification
Please refer to the attached Job Description and Person Specification for full details. This includes information on qualifications, experience and responsibilities.
Qualifications / Training
* GCSEs (or equivalent) in English and Maths
* Care Certificate
* Health and Social Care Level 2
Experience
* Experience of healthcare or care work
* Experience of working with the general public or a range of different people
Skills
* Effective communication with people with varying levels of understanding
* Self-motivation and teamwork
* Basic IT skills or willingness to develop
* Time management and organisational skills
* Ability to work in a busy, sometimes pressurized environment
* Ability to meet deadlines and escalate issues appropriately
* Interpersonal skills to communicate with patients within a multi-disciplinary team
Other requirements
* Understanding of equality, diversity and inclusion
* Role model our Trust values
Our values
Include — We value the diversity and experience of our community colleagues and partners, creating opportunities to share, collaborate and grow together.
Respect — We create a safe environment, listen to others, seek best practice, and welcome new ideas.
Improve — We are committed to delivering excellent services and continuously improving through a proactive workforce.
We are an equal opportunity employer and welcome applicants from all backgrounds. We support flexible working where possible and provide accessible options for candidates with disabilities. We are a Disability Confident employer.
When you apply... This advert may close before the closing date in certain circumstances. Please apply as soon as possible. All correspondence will be via the email address provided on your application. Please check junk mail as well as inbox.
As a publicly funded employer, sponsorship may not be available for certain posts. If sponsorship is required, please check with the line manager or Resourcing Team before applying.
Secondments/Fixed term
If a vacancy is temporary, the duration will be noted in the advert. Internal applicants for temporary roles may have the option to transfer to a permanent post later.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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