Areyouadata-savvyCRMexpertwithapassionforpersonalisationandcustomerengagement?Join PetsatHome asournew CRMManager andhelpshapethefutureofpetcarecommunications. AbouttheRole ReportingtotheSeniorCRMManager,youllleadstrategicCRMinitiativesthatdrivecustomerlifetimevalue,loyaltyandmulti-channelengagementacrossourpetcareecosystem.Thisisntjustaboutrunningcampaignswerelookingforsomeonewhocanthinkbig,testsmartanddelivermeaningfulinsightsthatelevatethecustomerexperience. Thisroleoffershybridworking(twoofficedaysperweek)fromourSupportOfficeinHandforth(Cheshire). Pleasenote ,duetothesummerholidayperiod,wewillbeshortlistingforthisroleintheweekcommencing18thAugust. Whatyoullbedoing: DesigningandactivatingtargetedCRMstrategiesforourPetsClubmembers Leadingtest-and-learnprogrammestooptimisecommunicationsandoffers Collaboratingacrosscommercialteamstoalignprioritiesanddriveresults Championingpersonalisationandnext-best-actionjourneys ManagingCRMExecsandexternalpartnerstodeliverhigh-qualitycampaigns Whatwerelookingfor: ProvenexperienceinCRMstrategyandcustomeractivation Stronganalyticalmindsetwithapassionfordata-drivendecisionmaking Experiencewithpersonalisationandsegmentationtechniques Abilitytoinfluencestakeholdersandprioritiseeffectively Acustomer-firstthinkerwhounderstandsthepowerofempathy Wetakeourinspirationfrompetsinembracingpeoplefromallwalksoflife,andwevalue,respectandcelebratedifference.WeencourageourpeopletobetheirbestselvessothatwecancreateabetterworldforPets,ourPlanetandPeople.Ourambitionistoreflectthediversityofthecommunitiesweoperatein,andweareintentionalinaddressingandremovingbarrierstocreateopportunitiesfortheexceptionaltalentandpotentialinourcommunities.Evenifyourskillsandexperiencedontperfectlyalign,ifyouthinkyoucanmakeauniquecontributionthroughyourvaluesandbehaviours,wewanttohearfromyou! Whyjoinus? AtPetsatHome,weputpetsandtheirpeopleattheheartofeverythingwedo.Youllbepartofafriendly,fast-pacedteamthatscommittedtoinnovation,collaborationandmakingarealdifference.