Customer Solution Design Specialist (Snowhill, Birmingham, United Kingdom)
Locations Considered: UK Wide
We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement.
Why this job matters
As a Customer Solutions Design Specialist at BT, your primary role is to design and deliver solutions tailored to the needs of our external customers, specializing in network, voice, or contact centre solutions. Collaborating within a global team, you'll lead medium to large designs and may even take on the role of a design lead, influencing our future direction. Emphasising customer-centricity, you'll promote our offerings and ensure solutions align with customer needs. We encourage continuous growth, empowering you to suggest new opportunities, challenge processes, and drive technological advancements. As a valued team player, you'll foster open communication, share knowledge, and collaborate effectively to achieve outstanding results.
What you’ll be doing
* Leading design projects, review all components and deliver the overall design.
* Possess expert knowledge of overall design.
* Contribute to technical discussions, guiding others and improving design principles.
* Share design principles with senior levels, shaping future direction, potentially transitioning to a customer-facing role.
What we'd like to see on your CV
* Able to design and/or assure solution involving multiple BT products plus 3rd party products in unfamiliar technologies.
* Experience with Design & Implementation of Cisco WAN / LAN.
* Experience with CCNP R&S, Wireless and Firewalls.
* Experience with leading commercial discussions across the business and resolve commercial problems across all stages of the customer journey.
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
Benefits of working for BT include:
• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including