Job Details
All posts are within the Benefits Team where you will be responsible for assessing entitlement to Council Tax Reduction, Housing Benefit, Education Benefits and Discretionary Housing Payments. You will also be involved in the assessment and billing of Council Tax.
As a progressive employer, we offer the opportunity to work in this role as a “blended worker” at home and at Bankhead Central, where typically you would work 1 day in the office per week depending on the needs of the service. This may be offered on successful completion of training.
While the significant part of the role can and will be carried out remotely, candidates should be able to travel to and attend office locations in Fife as required.
The Person
You will be required to take a proactive approach to managing your workload and have previous experience of working to targets and timescales. You should be able to demonstrate the ability to comply with complex legislative requirements processing benefit claims and assessing Council Tax liability. You should have excellent customer service skills.
You should have experience in a financial/customer service background dealing with customers by phone and correspondence. Educated to SCQF level 5 which includes National 5 or SVQ level 2 or Standard Grades at Credit level or equivalent in a business /customer service background.
Before confirming your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland.
Benefits
1. You will earn a competitive salary and have access to a range of benefits, including:
2. Pension scheme
3. Access to and support with training opportunities and qualifications for the job. This includes one to one training. E-learning and training from external providers relating to the regimes detailed above and systems utilised by the team.
4. The development opportunities would enable the successful candidate/s to obtain the necessary ability to gain experience in Information Management.
5. Local and national discounts including supermarkets, restaurants and retail.
6. We currently work a blended working style, working from home and office base.