Job overview
Are you an organised, proactive leader who thrives in a dynamic environment? An exciting opportunity has arisen to join our Workforce, Education & Development team as a Business Administration Manager.
In this key role, you’ll:
* Lead and support the daily business operations of our Workforce Education & Development function.
* Provide dedicated business and project support to senior colleagues, driving forward our People Development Plan and education programmes.
* Inspire and guide our business administration team through effective line management, mentorship, and coaching.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Base: Matrix House, Swansea | Hybrid working available
Main duties of the job
The post holder will be responsible for the daily business support of the Workforce Education & Development Team, applying their skills and knowledge of business management and the organisation to their role and providing support for financial, human resource and communication of key information across the team and to key stakeholders across directorates. They will be responsible for developing and maintaining Trust training record management systems and administration processes and operations.
The post holder will be required to manage and oversee the secretarial and administrative support to the Education & Development senior team, Learning & Development Managers and other staff within the team, in particular operating efficiently and effectively and smoothly co-ordinating their day-to-day business arrangements. Where the Education & Development team has Association of Ambulance Service Chief Executives (AACE) involvement, provide secretarial and administrative support for the benefit of the sector.
The post holder will provide liiness Administration Managerne management, mentorship, coaching and co-ordinate activities for administrative staff within the team and support staff ensuring they are providing strategic oversight to their work.
Working for our organisation
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Detailed job description and main responsibilities
The post holder will also be the first point of contact for a wide range of enquiries relating to the Workforce Education and Development function and will be expected to establish excellent working relations with key internal and external contacts.
The post holder will undertake delegated duties on behalf of the Education & Development senior team and will provide continuing leadership for the Business and Administration hub under the guidance of and in conjunction with the senior team. The Business Administration Manager will also provide dedicated business and project support to the ongoing development, delivery and review of key work programmes within the People Development Plan, educational programmes, Strategic Workforce Plan and urgent action plans.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications and Knowledge
Essential criteria
* Degree level or equivalent relevant experience
* Excellent standard of competency in the use of Office 365 including data storage and retrieval apps
* Specialist knowledge of mentoring and coaching
* Evidence of continued professional development
Desirable criteria
* Sound knowledge of the organisation and function of the Welsh Ambulance Services University NHS Trust
* Understanding of Electronic Staff Record (ESR) System
* Understanding of Microsoft SharePoint and apps such as Lists, Planner and Loop
Experience
Essential criteria
* Experience of successfully operating in a sensitive environment
* Experience of drafting briefing papers and correspondence at a senior level and to a range of audiences.
* Demonstrable experience of coordinating workstreams in complex and challenging environments
Desirable criteria
* Experience in secretarial or administrative role in the NHS, involving working with key internal and external contacts at senior management/director level.
* Experience of monitoring budgets and business planning processes
Skills and Attributes
Essential criteria
* Good interpersonal and communication skills, able to establish effective working relations with a wide range of internal and external contacts.
* Self-motivated, with ability to work under pressure and to deadlines, as required.
* A professional and respectful approach to understanding and teamworking
Desirable criteria
* Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Other
Essential criteria
* Ability to travel within geographical area.
* Able to work hours flexibility on occasion to meet deadlines.