Helpdesk Administrator - Mechanical & Electrical
Permanent basis
Based in Romford
Office based 5 days a week
£30K Annual Salary
Responsibilities:
Compliance & Reporting
* Ensure compliance with company procedures and industry regulations, generating performance and SLA reports for management review.
Client & Team Communication
* Maintain clear and professional communication with clients, service teams, and subcontractors, providing regular updates on service progress and issue resolution.
Database & Record Management
* Maintain accurate and up-to-date records of service requests, work orders, maintenance logs, and compliance documentation in relevant systems.
Helpdesk Support & Issue Resolution
* Act as the first point of contact for clients, logging and managing incoming service requests, queries, and complaints via phone, email, and service portals.
Process Improvement & Support
* Contribute to continuous improvement initiatives by identifying process inefficiencies, suggesting improvements, and supporting system updates or upgrades.
Scheduling & Resource Coordination
* Schedule planned maintenance, emergency repairs, and engineer visits, ensuring optimal resource allocation for field teams and subcontractors.
Work Order Management
* Create, assign, and monitor work orders, ensuring that maintenance and service requests are prioritised, scheduled, and completed within agreed service-level agreements (SLAs).
Ideally must have :
Previous experience in a busy construction environment.
Also previous experience using the CAFM System