Look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner.Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.Open-Mindedness- You are able to be open to different ways of thinking and new ideas.Critical Thinking- You are able to think logically when making decisions.Solution Orientation- Having a forward thinking mindset focused on resolving challenges.Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.We'd love you to have ... Working knowledge of Microsoft Office applications Some financial services experience.Knowledge of banking productsImpeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.Our BenefitsOn-line recruitment process, with potential job offer within 24 hours Refer & Earn Scheme28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversaryLength of Service and monthly recognition awardsOpportunities for career development and progressionEmployee welfare support with free access to our Mental Health Employee Assistance programmePension SchemeSomething ExtraDiscounted holidays, flights and hotelsDiscounted utility billsCineworld tickets - Up to 55% offVirgin Trains - 20% offVirgin Experience Days - 20% off25% off O2 and 20% of EE Mobile ContractsSony - 20% off Mobile PhonesRay-Ban - 20% offDisclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
understand the great benefits digital brings and guiding them through the process.Resolving any queries customers may have with their banking which can bring challenge and reward.Having great heartfelt conversations to understand our customers' needs and desires to find the best solution for them.Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.We need you to haveInsatiable curiosity as you ask questions and seek to offer the best solutions to our customers.Great communication skills with a natural ability to engage and build rapport with lots of different personalities.A flexible and positive working approach to suit customer needs and business demands.Genuine enthusiasm to work with your team to achieve collective goals in a timely way.A digital first mindset that will help us achieve companywide expectations and brand growth.A caring, positive attitude with a genuine desire to exceed our customers' expectations.Values we
Customer Expert At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. You will be taking inbound calls on behalf of our prestigious banking client Virgin Money. Start Date: 26 January 2026 and 16 February 2026Salary: £25,396.80 per annumLocation:Glasgow, Cuprum Building, Argyle Street - THIS IS NOT A WORK FROM HOME ROLEShifts: Monday to Saturday between 7.00 am and 9.00 pm, Sunday 10.00 - 5.00 pm. Please note you must be able to work any shifts between these times.Training: 3 weeksContract: Full Time Permanent (40 hours per week)Background Checking: Right to Work in the UKCriminal Record CheckCredit CheckAny other associated checks3 year employment history check
* Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training What you'll be doingHelping our customers over the telephone to use digital services, educating them to