Level 1 Service Desk Engineer – Camlin – Lisburn
This role requires an enthusiastic, well‑organised engineer to provide first line support to a large scale end‑user computing architecture focused mainly on Microsoft based platforms within a complex distributed network. The position is based in Lisburn but may require occasional visits to other sites and offices.
Responsibilities
* Troubleshooting of high‑availability systems (physical and cloud).
* First line response to user issues or IT service desk tickets.
* Triage and escalation of tickets within the IT service desk.
* Provide problem solving and support across diverse software applications and hardware systems.
* Manage procurement of IT equipment.
* Perform technical assistance, troubleshooting, and maintenance, and document findings.
* Create or update IT systems documentation and processes.
* Maintain, update, and audit data systems; document projects and produce user instructions.
Qualifications & Skills
* Knowledge of a wide range of computer systems, software, applications, hardware, networking, and communications.
* Awareness of current technological developments and trends.
* Strong interpersonal and communication skills with the ability to work effectively with a wide range of professionals.
* Strong organisational skills.
* Ability to troubleshoot complex IT issues and coordinate hardware, software, and network related solutions.
* Ability to deliver technical guidance and instruction to users.
* Excellent telephone manner, as some support will be provided remotely.
Benefits
* Company Pension & Life Assurance Schemes
* On‑site parking
* Flexible / Remote Working
* Subsidised Gym Membership
* Wellness Programmes
* Company Health Care Scheme
Individuals seeking employment at Camlin are considered without regard to race, colour, religion, national origin, age, sex, marital states, ancestry, physical or mental disability, gender identity or sexual orientation.
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