Overview
Developer Infrastructure Manager – Yorkshire Water, Bradford. Permanent, 37 hours per week, hybrid working (office 2‑3 days per week). Competitive salary circa £60k per annum, dependent on experience, with annual incentive bonus up to 10% of salary. Benefits include company car lease, private health care, attractive pension scheme (up to 12% company contribution), life assurance, 25 days annual leave plus bank holidays and an extra wellness day, and a range of retail savings and gym membership discounts.
Responsibilities
* Lead the water and wastewater developer teams responsible for delivering exceptional customer experience to large developers, NAVs, and SLPs.
* Drive strategic improvements across customer experience, operational efficiency, technical delivery, and commercial performance, ensuring regulatory compliance and consistent service outcomes.
* Build and lead a high‑performing operational team with capability, agility, and insight to meet evolving needs of large developer/NAV & SLP customers and industry partners.
* Shape an operating model that is digitally enabled, transparent, and fully aligned to industry best practice and customer expectations.
* Collaborate centrally with Yorkshire Water colleagues, regulators, and industry bodies (OfWat, WaterUK, Local Authorities, etc.) to deliver the Developer Services Strategy and Transformation Plan.
Qualifications
* Degree level education or substantial experience in senior management and leadership roles within complex customer‑centric environments.
* In‑depth knowledge of the water industry, with strong preference for experience in Developer Services or regulated customer service environments.
* Proven experience working in or with Developer Services, infrastructure delivery, or regulated customer‑facing environments.
* Strong understanding of the NAV/SLP/Developer market with experience managing strategic relationships and performance.
* Demonstrated success in leading customer‑focused transformation in a regulated utility or construction environment.
* Hands‑on experience leading customer experience transformation, digital service enhancements, or process redesign within a regulated utility or similar sector.
* High‑level commercial acumen with understanding of cost recovery, infrastructure funding, and pricing.
* Advanced analytical and problem‑solving skills, with ability to interpret data and make informed decisions.
* Skilled in stakeholder engagement and influencing at all levels, both internally and externally.
* Proficient in IT systems and Microsoft Office applications, with ability to quickly adopt and leverage new technologies.
Benefits
Competitive annual salary (£60k+), company car lease, private health care, pension scheme (up to 12% company contribution), life assurance (4× pensionable salary), 25 days annual leave plus bank holidays and an extra wellness day, retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more.
Recruitment Process
Closing date 29th October 2025. Successful candidates will undergo pre‑employment checks including a Basic Disclosure Check, and depending on the role may be required to go through a security vetting process (Counter Terrorist Check or Security Check clearance). All roles are subject to a medical questionnaire and further medicals when required. Yorkshire Water is committed to removing barriers and ensuring the recruitment process is accessible to everyone. Adjustments are available for candidates with accessibility needs. No agencies please. (Kelda Group reserves the right to close the position before the published closing date.)
#J-18808-Ljbffr