Base pay range
This range is provided by Mexa Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Technology Talent Director | Advising Microsoft Partners: Recruitment Success | Azure & Microsoft 365 | Will recruit for pizza
London (hybrid working)
Your new role
This is your chance to take on a senior technical role shaping enterprise contact centre solutions for some of the UK’s biggest clients.
You’ll be hands-on with the design, deployment and integration of customer engagement platforms such as NICE CXone, Genesys, Avaya and Cisco – combining deep telephony expertise with modern IVR, queue management and CRM integration.
As a senior figure in the team, you’ll act as a technical authority, mentor junior engineers, and be the go-to escalation point for complex issues – while still staying close to delivery. It’s a role where your expertise will have a direct impact on customer experience and business outcomes.
The organisation
You’ll be joining a leading technology consultancy with a strong presence in enterprise customer engagement and collaboration solutions. They work across highly regulated industries, designing and delivering complex contact centre environments.
With a collaborative culture, you’ll be supported by technical peers, project managers and client stakeholders – but still have the freedom to take ownership of your solutions from discovery through to delivery.
What you’ll bring
You’ve got a strong background in Telecoms / VoIP engineering and have already delivered multiple contact centre implementations. You’re confident working across design, integration and support, and able to communicate effectively with both technical and business audiences.
* Strong telecoms/VoIP skills.
* Worked with Contact centre environments.
* Experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms.
* Strong SIP, PSTN, SBCs, and IP telephony knowledge.
* CRM and enterprise system integrations via APIs/web services.
What’s next
Don’t worry if your CV isn’t fully polished – let’s have a chat.
Click apply or send your CV to: simon.bath@mexasolutions.com where I’ll review every application personally. No AI in my process.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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