Welcome to the video-first world
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.
Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now…
Our Mission
We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high‑quality videos. Whether for training or marketing, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s, and more.
In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us the fastest‑growing company in the world. In 2025 we announced our Series D funding. In total we’ve raised over $330 M from top‑tier investors including NEA, Atlassian Ventures, WiL, PSP Growth, Accel, Nvidia, Kleiner Perkins, GV and other investors such as Stripe, Datadog, Miro, Webflow, and Facebook.
The Role
As the IT Systems and Support Engineer, you’ll be the go‑to person for everything IT. You’ll manage daily IT operations, support and onboarding/offboarding experiences, while delivering both tactical support and strategic automation initiatives that enhance employee experience and enable company‑wide scalability. This role requires being onsite 4 days per week to ensure a strong IT presence as in‑office culture grows.
Key Responsibilities
IT Operations & Support
* Act as the primary IT contact in office, managing all aspects of hardware, software, networking, and collaboration tools.
* Handle access requests and other IT support issues that come into the HelpDesk.
* Provide onsite support for escalated IT issues and collaborate with global IT colleagues (US, UK & EMEA).
* Manage device lifecycle (laptops, peripherals, AV equipment) — setup, security compliance, and asset tracking.
* Support and run AV events in office using the All Hands equipment.
Employee Experience
* Run IT components of onboarding and offboarding in a biweekly cadence, ensuring smooth access to systems and equipment.
* Deliver outstanding employee IT support with empathy and efficiency.
* Maintain office IT infrastructure, including AV systems, visitor Wi‑Fi, and networking.
Automation & Systems Scaling
* Support the optimization of company‑wide IT automations with IT Engineers.
* Partner cross‑functionally with Security, People Ops, and Engineering to improve IT processes and the employee experience.
About You
Required Qualifications
* 3+ years of experience in IT engineering or operations.
* Strong technical foundation in:
o Identity & Access Management: Okta and Azure AD (both a must).
o Endpoint Management: Jamf and Intune (both a must) or similar MDMs.
o SaaS Administration: Google Workspace, Slack, Notion, Zoom, etc.
o Networking: Understanding of LAN/Wi‑Fi, firewalls, VPNs.
* Experience designing and implementing IT automations (workflow tools, scripting, or ITSM platforms).
* Proven ability to deliver exceptional IT support in fast‑paced, scaling environments.
* Strong communicator with the ability to partner across IT, Security, and business functions.
* Comfortable in a hybrid, onsite‑first setup (onsite 4 days/week).
Nice to Have
* Experience in a high‑growth startup or scale‑up.
* Knowledge of compliance frameworks (SOC 2, ISO 27001) and IT’s role in audits.
What We Offer
* Opportunity to be the foundational IT presence in rapidly scaling offices.
* Career growth opportunities into more senior roles such as IT Engineering or potential management roles/team lead.
* Collaborative, innovative culture within a global IT Ops team.
* Competitive compensation, benefits, and professional development opportunities.
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