GB Brands for Reebok is seeking a Wholesale Customer Service Executive for the German-speaking markets - DACH region.
In this role, you will manage day-to-day B2B customer service operations, including order entry, product allocation, and coordination with the warehouse.
You will also monitor shipments and maintain proactive communication with customers to deliver exceptional service and satisfaction.
This position requires a detail-oriented individual with strong communication and problem-solving skills, capable of thriving in a fast-paced environment.
Key Responsibilities:
* Order Management: Enter customer orders accurately into the system and ensure timely processing.
* Product Allocation & Logistics Coordination: Support order allocation and maintain communication with the warehouse for timely shipment.
* Customer Communication: Track orders, monitor shipments, and update customers and teams on delivery status and potential delays.
* Cross-Functional Collaboration: Work with Sales, Logistics, and Operations to resolve issues and ensure smooth order processing.
* Performance Monitoring: Track KPIs like order fulfillment and customer satisfaction, report issues, and suggest improvements.
Skills and Experience Required:
* At least 3 years of experience in wholesale operations and customer service.
* Language: German OR French.
* Understanding of order processing, logistics, and after-sales service.
* Strong communication skills and a customer-first mindset.
* Organized, detail-oriented, and able to manage multiple priorities.
* Proficient in Microsoft Office and ERP or order management systems.
* Proactive problem-solver with a calm, collaborative approach under pressure.
Location: London
Salary: Excellent, depending on experience, plus bonus, staff discount, and pension contribution.
Holidays: 33 days (including Bank Holidays).
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