MMP are seeking an experienced Building Safety Officer to join a Housing Association based in North London.
As Building Safety Officer, the role will include:
Provide high level specialist advice and information regarding cladding and building safety remediation works, Fire Risk Appraisal of the External Walls (FRAEW) process, grant positions and legal proceedings.
Prepare high-quality responses to informal complaints and enquiries
Draft high level written correspondence to residents and stakeholders, providing update on legal proceedings and status of cladding remediation works.
Duties & Responsibilities:
Support the Building Safety/Fire teams to identify learnings from queries that results in continuous service improvement.
Provide information, advice and assistance to residents and leaseholders whilst major works are being carried out to their homes.
Provide support in Building Safety Residents Meetings.
Ensure residents are kept informed about the safety of their building and consulted when possible.
Liaise with third parties, including Managing agents, freeholders, contractors, about works to be undertaken on buildings and keep track of progress ensuring residents and management are kept informed.
Undertake resident satisfaction surveys following the completion of projects, including a full analysis of the results.
Prepare or update process maps and short briefings when required.
Skills & Requirements:
Previous experience working within building safety in the housing industry (cladding remediation works experience) is ideal.
High level of IT skills and literacy including proficiency in Microsoft - Word & Excel.
Enhanced letter writing skills with the ability to adapt information for the audience.
A proven track record of delivery in a demanding and fast paced environment.
Enthusiastic about working in a customer services environment and ability to empathise with residents.
Excellent attention to detail and ability to work well under pressure and to tight deadlines.
Demonstrable experience of working collaboratively with senior management. Readily accepts responsibility.
Shows initiative in proposing service improvements