*SC CLEARED*
Desktop Support Engineer
6 Month contract initially
Based: Onsite in Leiston, Suffolk
Rate: Market rates (via Umbrella company)
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We a great opportunity for a Desktop Support Engineer on a great program of work.
Key Responsibilities:
* Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones.
* Managing incident queues
* Handling calls with Customers, VIP user management
* Vendor management
* Responding in a timely fashion to reactive or proactive incidents
* Recording and documenting incident tickets
* Monitoring Phones, emails, Microsoft Team chat for any incoming incidents
* Management of Win-10 devices (MMD - Microsoft Managed Devices)
* Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system.
* Antivirus Management (Defender/McAfee)
* Device movement from one desk to another as per requirement/project requirement.
* Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection
* Help creating any technical project documentation, ...