Job Title: On-Site Support Staff
Location: Sheffield
Hours: 8-4 or 9-5 Monday- Friday ongoing temp role
Salary: £11.44ph
JOB PURPOSE
On-Site Support Staff are required to perform duties across the range of onsite services and therefore this role requires a flexible, 'can do’ attitude working across the range of onsite duties as part of a team to:
* Deliver services to the required Service Levels (SLAs) and high quality standards
* Ensure all processes are followed accurately and to flag any process or service failures to line manager
* Represent the business positively at all times demonstrating professionalism and pride in the service at all times
ACCOUNTABILITIES AND RESPONSIBILITIES
1. Perform service duties as required to support the achievement of SLAs and quality standards
2. Flag any issues or service failures or issues to line manager
3. Maintain good working relationships with clients and liaise with them in a professional and helpful manner at all times to resolve basic enquiries, escalating issues as required
4. Fully adhere to Paragon operational policy and processes and where applicable Aviva policies
5. Produce timely and accurate daily, weekly, and monthly MI, and submit as required
6. Complete all training within required timescales, ensuring complia...