Christmas Customer Assistant – Food – Milngavie
1 week ago – Be among the first 25 applicants
Work Pattern – Week 1
* Saturday: 17:00 – 21:00
* Sunday: 16:00 – 20:00
* Monday: 18:00 – 20:00
* Tuesday: 18:00 – 20:00
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
About M&S – Food Section
Join our team as a Customer Assistant in our Foods section, where you will become a champion of our high‑quality products, great value offers, and excellent customer service. We are seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Key Accountabilities
* Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
* Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy.
* Skilled to utilise all digital tools and communication channels to do the job.
* Share customer and colleague feedback to help us do things better.
* Share knowledge and experience with colleagues to support others in building skill and confidence.
* Own their own learning & development and proactively access digital learning solutions.
* Know the daily sales targets, priorities, promotions & selling opportunities.
* Have great product knowledge to sell and recommend our products and services.
* Proactively engage with customers to understand their needs and make recommendations.
* Understand the store priorities and their part to play.
* Complete tasks with pace and in line with SOPs.
* Minimise cost and waste through good process practice.
* Follow safe and legal working practices.
Key Capabilities
* Understands how M&S operates, its strategy, future and the role they play.
* Committed to delivering excellent work fast with great attention to detail.
* Open to and acts on feedback, asking for this regularly.
* Sets performance objectives for self in conjunction with line manager and in line with business plans.
* Takes accountability for planning and managing own work efficiently to ensure objectives are met.
* Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things.
* Effective at communicating their intentions to others; ensures communication is clear and simple.
* In control of their own reactions and considers how to share their perspective to create better reaction for team.
* Copes well with change and work challenges and recovers quickly from its impact.
* Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills / Experience
* Contributing to store sales and cost control.
* Work across the store to get things done right first time within timescales.
* Comprehensive knowledge of customer shopping channels.
* Good level of product knowledge and services across the store.
* Up to date knowledge of the commercial operation and brilliant basics.
* Good level of digital capability and use of digital tools and applications.
* Understand customer needs and spot selling opportunities.
* Adapting to change.
* Good Knowledge of VM principles.
Success in This Role – What We Look For
* Passionate about M&S Food products and able to share knowledge with customers.
* Digitally confident – proficient with our Sparks App and in‑store devices.
* Team player – supports colleagues, respects others and contributes to an inclusive store environment.
* Flexible – able to work across various areas of the store and adapt to changing demands.
* Excellent customer focus – engages customers, understands needs and makes appropriate recommendations.
* Strong communication skills – conveys information clearly and listens actively.
* Commitment to learning – proactively accesses digital learning solutions and develops product knowledge.
Equal Opportunity Employment
We are an equal opportunity employer. All applicants will be considered without bias.
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