Overview
Application Management & Support Team Specialist role at UK Home Office. This position supports the Forensic Information Databases Service (FINDS) in maintaining national systems that link forensic evidence to individuals and ensuring record integrity across the National DNA Database (NDNAD), IDENT1 (fingerprints) and the National Footwear Database.
The NDNAD Application Management and Support Team (AMST) provides day-to-day support for the National DNA Database. Through technical administration, the role contributes to solutions enabling FINDS to deliver from the NDNAD to defined KPIs. The role holder will work closely with Operations, Performance Impact Assessors and FINDS Services Managers, following procedures that underpin system requirements, supporting resilience and change for systems.
Responsibilities
* Daily monitoring of NDNAD applications.
* Producing SQL scripts.
* Information Technology Infrastructure Library Service Management Framework – works per ITIL framework, engaging in Incident management as part of the FINDS AMST resolver team.
* Change management – raises changes where appropriate and engages with the change team by reviewing TIPs (Technical implementation plans).
* Quality management – engages in the Quality Management System. Producing, following and updating technical support documentation and seeking continual improvement.
* Administration, development and support of the Management Information system, by creating and maintaining Database Views, Jaspersoft Domains, and the creation of iReports.
* Experience of relational databases and producing SQL.
* Strong customer focus with excellent interpersonal and communication skills and the ability to influence stakeholders.
* Ability to demonstrate integrity and work discretely.
* Ability to identify and articulate risks and monitor remediation activities.
* Aptitude to learn new skills.
* Experience of MI reporting tools such as Jaspersoft Reports Server and Jaspersoft Studio.
* Experience of working in an ITIL Service Management environment / Hold ITIL Foundation.
Qualifications
* Experience with relational databases and SQL.
* Familiarity with ITIL Service Management concepts and at least ITIL Foundation.
* Experience with MI reporting tools (e.g., Jaspersoft Reports Server, Jaspersoft Studio).
* Strong customer focus and ability to influence stakeholders; good interpersonal and communication skills.
Senior/Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management
Industries
* Government Administration
Location: West Midlands, England, United Kingdom
#J-18808-Ljbffr