Job Title
Customer Service Administrator
Location
Langley, GB, SL3 8XP
Business Unit
Maintenance & Repair Europe
Posting Date
May 13, 2026
Job Description
As a Customer Service Administrator, you will deliver exceptional customer service while providing administrative support to both internal and external stakeholders. The role involves managing high-volume, often complex customer interactions, coordinating repair processes, and ensuring the efficient operation of our repair facility.
Responsibilities
* Manage customer repairs across in-house and subcontracted facilities
* Deliver high-quality customer service across all touchpoints
* Prepare quotations and pricing for repairs, goods, and services
* Coordinate customer loan requirements and orders
* Raise and manage purchase orders in line with procurement guidelines
* Handle delivery forecasts, reporting, and general customer enquiries
* Liaise closely with production teams to meet operational targets
* Support import/export processes and requirements
* Drive improvements in turnaround time (TAT), on-time delivery (OTD), quality, and cost efficiency
* Maintain strong customer relationships from quotation through to payment
* Ensure compliance with regulatory and industry requirements
* Provide proactive guidance to enhance customer and business outcomes
Qualifications & Experience
* Degree-level education (or equivalent experience)
* Proven experience in customer service and administrative roles
* Strong communication and interpersonal skills
* Ability to manage high-volume and complex workloads
* High attention to detail and excellent organisational skills
* Collaborative mindset with experience working cross-functionally
* Knowledge of avionics or regulatory compliance (desirable)
Benefits
* Equipsme private medical expense insurance
* 25 days annual leave + bank holidays
* On-site parking
* Death in service benefit (4x annual salary)
* Group personal pension plan
Employee Experience
At AMETEK MRO, we are committed to creating a supportive and inclusive workplace. We offer:
* Employee engagement and wellness initiatives
* Team-building activities and social events
* Professional development opportunities
* A collaborative and people-focused culture
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.
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