* Processing transactions to agreed service levels, quality standards and where relevant within agreed financial authority limits
* Handling complaints in line with area guidelines
* Processing non-standard or complex transactions/calculations, including manual processing where required, ensuring that TCF principles are upheld
* Contacts customers by telephone, fax, e-mail or letter to resolve queries/obtain information
* Deals with customer data ethically and in accordance with FCA requirements
* Checks the work of others where appropriate to ensure that standards of accuracy, clarity and financial integrity are maintained, and that TCF principles are upheld
* Provides informal guidance and/or training for colleagues as required
* Completes independent quality and accuracy checking of work
* Supports and takes an active role in service improvement/process improvement initiatives or projects as required
* Assists management team where appropriate
* Keeps own knowledge of processes, products and appropriate regulation up to date
* Achieves agreed performance levels
* Implements and maintains personal development plan, and is proactive in own self development
* Completes performance management documentation in line with agreed timescales
* Displays key behaviours at appropriate level
To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed
* To exercise due care and diligence, ensuring the areas the role is responsible for are organised and controlled
* To uphold responsibilities for risk and business continuity practices as appropriate to the position the role holds within the organisation
* To comply with the regulatory regimes in which SS&C operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role
All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:
* To be quality driven, aiming for 100% accuracy and timeliness of delivery
* To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external)
* To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance
* To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties
* To communicate and promote the values which reinforce and support a consistent quality culture
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.