About Smarter Grid Solutions
Smarter Grid Solutions is a pioneering software technology company working at the intersection of clean energy, advanced digital technology, and power systems. We are a team of electrical engineers, software developers, analytics & consulting experts, and much more working on the transformation of tomorrow’s electric grid – to become cleaner, more efficient, and more sustainable.
The Role: Director of Operations
The Director of Operations will lead the people, processes, and commercial decision-making involved in delivery of projects for SGS clients. At its core will be the enablement and development of our engineers and project professionals, which we view as the cornerstone of our success as a business. Additionally, it will drive business development activities with existing customers. The role will have responsibility for all aspects of project delivery and customer after-care (including account management, safety, quality, on-time delivery, customer satisfaction, and project profitability). The Director of Operations will work closely with the other teams across the business to coordinate delivery activities and effectively manage the competing demand for resources from Product Development, Product Management, and Business Development. This role will drive Company growth, strive to meet the highest quality standards and build and lead a high performing, committed, and driven multi-disciplined team.
Duties & Responsibilities
1. People Management:
o Sets the vision, communicates it and executes it
o Motivates and mentors lead teams to deliver divisional (company) and departmental plan objectives
2. Resourcing:
o Sets out model for delivering projects
o Ensures overall staffing levels and skills appropriate to deliver complex, multi-faceted projects
3. Training:
o Identifies strategic training initiatives to improve efficiency of delivery
4. Process:
o Designs and co-ordinates efficient processes for delivery across teams
o Drives quality documentation for and simplification of delivery
5. Commercial:
o Identifies and communicates strategy for sell-on opportunities
o Identifies and monitors performance against targets sell-on opportunities
6. Bids:
o Manages and coordinates inputs to bids from Operations requested from Bid Office
o Provides input to bids to Bid Office where required
7. Account Management:
o Directs the development of key processes and systems and frameworks that support effective management of projects
o Analyze business performance against key KPIs (including revenue, margin, and on-time delivery)
8. Reporting and Financial Management:
o Delivers Operational P&L in line with Company targets
o Ensures monthly reporting to the Executive team is completed and high quality
9. Delivery (Project):
o Identifies, communicates, and manages delivery in line with key KPIs (including revenue, margin, utilisation, project hours, and on-time delivery)
o Oversees the management of projects to minimize risks to SGS
10. Quality:
o Responsible for all aspects of maintenance of and delivery against the Quality Management System
o Drives the highest standards of delivery within the teams to achieve customer success
Experience & Skills Required
Track record of inspiring a culture of quality, people development, and continuous improvement. Leadership, managerial, technical, and operational experience in a relevant environment. Experience of delivery of IT/control systems and software development projects. Proven experience of managing, motivating, coaching, and developing teams to ensure each individual’s potential is fully realized is essential. Project / program management experience, with a strong performance ethos and a track record of guiding multidisciplinary teams. Significant experience of driving and delivering projects and initiatives. Track record of effective stakeholder and customer service engagement and management. Contract & SLA management and general commercial & regulatory awareness with the ability to balance customer service, operational delivery, and efficient financial performance. Experience of successful financial operations management and driving business growth.
Benefits
* Competitive salary, dependent upon experience
* 33 days holiday
* 5% matched Employer pension scheme
* Up to 5% Gainshare bonus per annum
* Private Medical Insurance through Vitality
* Life Cover (3x)
* Cyclescheme
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