Control Room Operator
Hours: Multiple shifts available (days, nights and weekends)
Location: Arc Monitoring, Filton, Bristol
Salary Range: £12.71 per hour (days), £13.49 per hour (nights)
Overtime: Regular overtime opportunities available
Contract type: Permanent, Full-time and Part-time opportunities available
The Role
As a Control Room Operator, you'll be responsible for monitoring live CCTV and responding to alarm activations for sites across the UK. This is a hands-on, screen-based role where attention to detail and good judgement really matter.
You'll be making decisions in real time, speaking to customers and security partners, and logging incidents accurately. What you do can directly prevent crime and, in some cases, lead to arrests - so reliability and focus are key.
This role suits people who are comfortable working with multiple screens, staying alert for long periods, and keeping calm when things move quickly. Many of the skills people build through gaming - such as concentration, pattern-spotting and quick decision-making - transfer well into this environment.
What you'll be doing
• Monitoring live CCTV feeds and identifying suspicious or unusual activity
• Responding to alarm activations and following set response procedures
• Handling inbound and outbound calls with clients, customers and security teams
• Recording incidents clearly and accurately on the system
• Keeping client details and logs up to date
• Working closely with colleagues to ensure smooth handovers between shifts
Who we are looking for
You will need to have:
• Clear verbal communication and a professional phone manner
• Strong attention to detail and awareness
• The ability to stay organised and focused in a busy environment
• A team-focused approach and good reliability
• Flexibility to work nights, weekends and longer shifts
It would be an advantage if you had:
• Experience in a control room, call handling, monitoring or security role
• An SIA CCTV licence (or willingness to complete it - fully company-funded) If you are successful.
Vetting and training
Because of the nature of the work, successful candidates must pass security vetting. This includes:
• 5 years of employment references
• Evidence to cover any gaps in employment
You'll receive full training, including:
• SIA CCTV Operator training if you don't already hold the licence (All training is paid for by the company.)
Who we are
Arc Monitoring is an award-winning CCTV and Alarm Receiving Centre providing 24/7 monitoring services for a wide range of sites across the UK. We operate from a modern, high-spec control room in Filton, Bristol.
Why come and work for us
We know the role involves responsibility and unsociable hours, so we offer benefits that reflect that:
• A generous annual leave allowance that reflects longer shift patterns, giving you more time off across the year.
• Plus, your birthday off.
• Enhanced pay on public holidays
• Double pay on standard bank holidays
• Triple pay on Christmas Day, Boxing Day and New Years Day
• Regular overtime opportunities for those who want extra hours.
• Loyalty bonuses (up to 5 years service)
• Crimereporting bonus (£35 per confirmed arrest following reported activity)
• Medicash healthcare plan (optical, dental, physio and virtual GP)
• Discount scheme including gym, cinema and retail savings
• Supportive team environment with opportunities to progress
How to apply
If this sounds like something you'd be interested in, wed be happy to hear from you.
Please submit your CV via CVMinder to apply.
Diversity and inclusion
We are committed to equality, diversity and inclusion and welcome applications from all backgrounds. If you need any reasonable adjustments during the recruitment process, please let us know.