Contract: Permanent
Hours: Full time – 35 hours per week
Salary: Grade 3 - £31,600 per annum
Location: Hybrid – expected to work from Sheffield Shelter hub less than 60% of working hours and from home the rest of the time.
Closing date: Sunday 1st March 2026 at 11.30pm
Would you like to help people understand and enforce their housing rights? We are looking for new people to join Shelter’s emergency helpline as Telephone and Online Advice Services Advisers.
You won’t need previous housing advice experience as Shelter will provide full training and support to develop your knowledge and skills.
About the Role
Our Emergency Helpline provides legal advice and assistance to members of the public who are facing a housing or homelessness crisis. This is a high-pressure environment and you will need to be able to respond immediately and effectively to the situations you are presented with. Clients will typically be experiencing a housing emergency and some will be vulnerable or extremely distressed.
You will need to use your initiative to help resolve your clients’ issues such as liaising with third parties, local authorities and reviewing legal documentation.
The Helpline is open Monday to F...