Customer Service Advisor
We are working with an industry leading client on the lookout for a Customer Service Advisor to join their site in Coryton.
Our client’s Customer Experience team are looking to recruit an engaging and proactive Customer Service Advisor to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate.
Key responsibilities will include:
* Undertake an initial on the spot risk assessment and make quick decision to resolve a call
* Work to set quality standards, targets and service levels
* Maintain accurate records by logging and tracking all calls in the CRM system
* Undertake administration of customer accounts ensuring requirements are processed in a timely and accurate manner to avoid re-work
* Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem
* Be able to work and co-operate as part of a team, assisting and supporting colleagues, TL’s and other departments, when necessary
* Delivering and maintaining team performance targets
Key requirements:
* Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach
* Have a strong sense of ownership and take pride in your work
* Be well orga...