Overview
We are recruiting for a 1st Line Service Desk Analyst for an organisation in the Morley area of Leeds. This is a permanent position but is paid through our agency for the first 3 months whilst you are in probation.
Responsibilities
* Provide first line IT support, handling basic troubleshooting requests around PCs and laptops.
* Deal with colleagues on a day-to-day basis, delivering a high standard of customer service and clear communication.
* Escalate more complex issues as required and document work performed in accordance with internal processes.
Qualifications
* Some experience working on an IT Service Desk with basic troubleshooting around PCs and laptops.
* Strong customer service and communication skills.
If you are keen on a career in IT and have some exposure and understanding of 1st Line issues please apply for immediate consideration.
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