Job Title: Home Claims Technical Expert
Target Start Date: ASAP
Contract Type: Permanent, Part Time, Full Time, Job Share option available
Salary Range: £40,000 - £60,000 Dependent on Experience
Location: Hybrid with some Eastleigh travel
Closing Date for applications: Friday 25th May
About the Role
At Ageas, we put our customers first. When disaster strikes, we understand that a property claim is more than paperwork—it's a stressful time for our customers. We aim to provide a fair, supportive, and expert-led experience throughout the claims process.
We seek experienced Claims Technical Professionals with a background in managing complex property claims. Your role will involve guiding customers, collaborating with specialists, and ensuring high standards of service and fairness in resolutions. If you have experience in adjusting, surveying, or construction within insurance, and a passion for customer advocacy, we want to hear from you.
Main Responsibilities
* Handle advanced technical claims in accordance with policies, legal guidelines, and regulations.
* Deliver high-quality, consistent service to customers and colleagues.
* Interpret and challenge scopes of works and tenders.
* Understand construction damage management and building regulations.
* Address supplier performance issues and promote behavioral improvements.
Skills and Experience
* Membership or progress towards professional qualifications (CII, CIOB, RICS) or extensive property claims experience.
* Experience handling complex insurance claims.
* Strong knowledge of building pathology, tender processes, and contracts.
* Ability to make sound judgments and work under pressure.
* Excellent written and verbal communication skills.
Benefits
We offer flexible working, health and wellness benefits, competitive salary reviews, pension schemes, family support, and more. Our inclusive culture encourages applications from all backgrounds, and we guarantee an interview for disabled applicants meeting the criteria.
Join us at Ageas, one of the UK's largest insurers, committed to diversity, inclusion, and providing a supportive environment for our employees. Apply now by clicking the ‘Apply’ button.
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