Certikin is seeking a dynamic, motivated, high-performing Customer Technical Support Advisor to join our Pools Division.
The successful candidate will handle technical enquiries regarding swimming pool products and deliver exceptional customer service.
Location: Head Office, Witney, Oxfordshire.
Do you possess technical skills or experience in the mechanical and/or electrical industry? Are you seeking a challenge within a technical support team?
Certikin International, a leader in the industry, provides everything needed to build, refurbish, and maintain residential and commercial swimming pools and spa/wellness centers.
Key Responsibilities:
* Respond promptly to customer email and telephone enquiries of a technical and sales nature.
* Address technical enquiries referred by the Sales Order Processing department.
* Provide quotations as necessary.
* Build and maintain strong relationships with customers.
* Process orders via telephone and email based on quotations and technical advice.
* Attend customer or supplier visits with divisional management or colleagues as appropriate.
* Occasionally participate in trade shows and seminars.
* Collaborate with internal and external sales teams.
* Promote product initiatives and assist in marketing designated lines.
* Maintain product knowledge to influence sales and upsell products.
* Provide relevant documentation, such as product specifications, to customers.
* Stay informed about in-house systems to effectively manage enquiries related to delivery and availability.
Candidate Profile:
* Experience in the swimming pool industry is desirable but not essential.
* Technical aptitude, practical thinking, and a sales-oriented mindset.
* Strong communication skills.
* Knowledge of account management or sales experience is advantageous.
* Excellent interpersonal and negotiation skills.
* Organizational skills and attention to detail.
* Problem-solving and analytical abilities.
* Proficiency in Microsoft Office.
* Ability to thrive in a fast-paced environment.
About Certikin:
Certikin, established in 1963, is a leading UK supplier of pool and spa products, known for quality and innovation. Part of the Fluidra group, serving over 50 countries with a diverse product range.
Why Join Us?
Work in an office-based role for 37 hours per week within a small, knowledgeable team. We offer a salary of £30,000 (dependent on experience) plus performance bonuses.
Benefits include:
* 4% pension contribution for long-term security.
* Holiday entitlement starting at 25 days, increasing to 28 with service.
* Health Cash Plan for healthcare expenses.
* Cycle to Work Scheme for a healthier, greener commute.
* Long Service Awards to celebrate loyalty.
* Employee of the Season recognition.
* Free parking at the head office.
At Certikin (part of Fluidra), we are dedicated to the professional and personal growth of our employees, aiming to create the perfect Pool and Wellness experience responsibly.
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