Our client is a growing Managed Service Provider supporting over 550 customers across the region and they are seeking an experienced and customer-focused IT & Telecoms Engineer to join their team based on the outskirts of Manchester. The successful candidate will provide high-quality IT and telecoms support to their client base, combining remote ticket resolution with on-site engineering visits. You will also play a leadership role by supporting and mentoring two junior engineers. Key Responsibilities Technical Support & Engineering Manage and resolve IT and telecoms support tickets in line with SLAs Diagnose and fix network, connectivity, and hardware issues Install, configure, and maintain IT and telecoms infrastructure Support services including leased lines, laptops, routers, firewalls, switches, and Wi-Fi Carry out on-site visits to customer premises when requiredTelecoms Services Order, provision, and configure telecoms services for new and existing customers Support connectivity services such as broadband, leased lines, VoIP, and mobile solutions Work with suppliers and carriers to ensure timely and accurate deliveryCustomer Service Provide clear, professional communication to customers Deliver a high level of service and build trusted relationships Ensure issues are resolved efficiently and to a high standardTeam Leadership Provide day-to-day support and guidance to two junior engineers Assist with training, development, and technical escalation Contribute to improving processes and service delivery Skills & Experience Required Essential: Previous experience working for a Managed Service Provider (MSP) Strong knowledge of IT and telecoms systems Experience in diagnosis, repairs, maintenance, and installations Full UK driving licence and access to your own vehicle Excellent problem-solving and communication skills Ability to work independently and as part of a teamDesirable: Experience with networking (TCP/IP, VLANs, VPNs, firewalls) Experience with VoIP and connectivity services Previous experience mentoring or supporting junior staff Personal Attributes Professional and customer-focused Organised with strong time management skills Proactive and solutions-driven Comfortable working in a fast-paced MSP environment What We Offer Competitive salary of £30,000-£35,000 DOE Permanent role with career progression opportunities Exposure to a large and varied customer base Supportive management and team culture A chance to make a real impact in a growing business