Admin Officer - Swansea MOJ
Full‑time position (37 hours), Monday–Friday. Pay: £12.86 per hour for the first 12 weeks, rising to £13.25 thereafter. Temporary assignment of 6 months, on‑site only, start as soon as possible pending Enhanced DBS clearance.
What you'll be doing:
* Undertake all administrative tasks to prepare for, facilitate, and conclude hearings.
* Assist users and stakeholders through face‑to‑face engagement, telephone calls, and correspondence in various formats.
* Provide clear, consistent information to users, including those with complex needs, to enable effective participation in justice processes.
* Use HMCTS service scripts and knowledge articles to direct users to relevant services and support.
* Support users through complaints procedures, offering immediate responses to prevent escalation and updating systems as required.
* Identify risks related to HMCTS buildings, inform the Senior Person on Site (SPoS), and provide immediate responses when necessary.
* Process work in line with standard operating procedures to meet performance targets and uphold service standards.
* Manage case files with accurate data entry, secure information handling, and compliance with data retention protocols.
* Handle jury service tasks such as selection, deferrals, reassignments, attendance tracking, and processing expenses.
* Assist with listing and scheduling to optimise judicial time and respond to urgent matters.
* Provide judicial support including diary management and administrative assistance.
* Support enforcement activities like financial assessments, fine collection, and generating basic reports.
* Contribute to health and safety operations, including facility checks, issue logging, and safety governance.
What you'll bring:
* Strong organisational skills and attention to detail.
* Excellent communication skills, with the ability to engage professionally across multiple contact methods.
* Ability to handle sensitive information with discretion.
* Experience in administrative support or customer service roles.
* Knowledge of health and safety procedures is desirable.
* Ability to work effectively under pressure and adapt to changing priorities.
Equal Employment Opportunity
Brook Street supports the Armed Forces Covenant and guarantees interviews for veterans or spouses/partners of military personnel who meet essential criteria. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, we offer guaranteed interview opportunities to candidates with disabilities who meet essential criteria.
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