Job Title: Helpline Advisor Location: Dover (9 minutes from station, free parking available) Contract: Permanent Hours: 35 hours per week (rotational shifts between 8am–8pm) Salary: Starting at £25,710, rising to £28,670 after 6 months Our client is seeking compassionate and professional Helpline Advisors to join their growing support team. This is a rewarding role for individuals with strong communication skills and a passion for helping others. About the Role: You’ll be the first point of contact for callers, providing guidance, support, and signposting to relevant services. You’ll also escalate safeguarding concerns and maintain service KPIs (note: this is not a sales role). Key Responsibilities: * Handle inbound support calls with empathy and professionalism * Escalate safeguarding issues appropriately * Signpost callers to relevant departments and services * Maintain accurate records and meet performance standards What We’re Looking For: * Previous experience in a call centre or customer service role preferred * Awareness of safeguarding practices beneficial * Excellent verbal communication and listening skills * Ability to work flexibly across rotating shifts * Strong attention to detail and time management Training & Benefits: * 5-week training programme (classroom and supported calls) * Hybrid working available after 3 months (typic...