Support Engineer - 30-40k Pension Health stock options hybridworking- 2 days in the office per week. This is an excellent opportunity for an Support Engineer who is looking for a new challenge with a very cyber security company. The role is hybrid and is based in the office 2 days per week. Opportunities like this do not come up very often and this could really be a landmark moment in your career. You will be working for one of the most innovative software/services companies in the world, who will enable you to progress your career and learn new skills. About the role:- Provide 1st and 2nd line IT support across the UK and US offices, ensuring high system availability and user satisfaction. Support a range of internal infrastructure including servers, networks, cloud platforms, mobile devices, and corporate systems in line with ISO and ITIL standards. Experience required 3 years in a similar IT support role Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices Experience with Linux, OS X, virtualisation (e.g., VMware), backup solutions, Azure/AWS Familiarity with ITIL framework and process-driven environments Strong troubleshooting, communication, and documentation skills Ability to lead by example, mentor junior staff, and manage multiple support cases Degree in Computer Science or related field or equivalent experience Microsoft certifications (e.g., MCP, MCSA, MCSE) preferred UK Driving Licence Responsibilities:- Deliver 1st/2nd line support via the internal service desk Assist with 3rd line support and technical projects under supervision Install, configure, and maintain IT hardware, software, and networks Manage service requests and incidents in line with SLAs Liaise with suppliers for IT equipment and services Contribute to internal knowledge base Participate in on-call rota (extended support hours/weekends) Ensure compliance with internal processes and documentation standards This is just a short o v er-view of this exciting role, so if you'd like a full breakdown of the responsibilities then click APPLY NOW and I will email you a more detailed job description.