Retail Deputy Manager
24 hour contract
Why The Works?
We inspire learning, creativity and play by selling products that help people discover new interests, reconnect with hobbies, or rekindle memories. Your passion and our products ignite imagination and help people unleash their creativity.
Become a Retail Deputy Manager
As a Deputy Manager, you support the Store Manager, drive commercial performance, maintain high operational standards and lead the store in the Store Manager’s absence. You will be a role model—motivating, coaching, and ensuring every shift runs smoothly.
Your mission is to deliver exceptional service, spark engaging conversations, and help customers find the right products. You also maintain store appearance, keep stock levels optimal, and create an inclusive environment where everyone feels supported.
Your Mission
* Support the Store Manager in achieving excellent customer service and store targets.
* Take ownership of key operational areas such as stock management, merchandising, and compliance.
* Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
* Coach and develop team members, providing feedback and support to help them grow.
* Manage the store in the absence of the Store Manager, ensuring smooth day‑to‑day operations.
* Support recruitment, onboarding, and training of new team members.
* Monitor store performance and contribute ideas to improve sales and efficiency.
* Ensure health & safety, cash handling, and loss prevention procedures are followed.
* Foster a positive, inclusive, and high‑performing team culture.
Skills and Behaviours
* Experience in a supervisory or team leadership role within retail or customer service.
* Strong communication and interpersonal skills.
* Confidence in leading a team and making decisions.
* Organised and able to manage multiple priorities.
* Customer‑focused with a passion for delivering great service.
* Flexible and reliable, with a hands‑on approach.
* Experience in a high‑volume or value retail environment.
* Familiarity with retail systems and reporting tools.
* Experience supporting recruitment, training, or performance management.
Benefits
* 25% colleague discount, plus exclusive double discount days.
* Access exclusive online discounts across hundreds of retailers through MyWorks.
* Family‑friendly leave with enhanced maternity, paternity and adoption pay.
* 33 days holiday, including bank holidays, with allowance increasing with long service.
* Can‑Do Academy – access to training and development in areas that interest you.
* Stream – the ability to claim early access to 50% of your wages as you earn them.
* Share scheme – own a piece of The Works.
* 24/7 support for you and your family through our partnership with Retail Trust Charity.
* Healthcare cash plan to support everyday healthcare costs.
* Long service awards, pension, life assurance, cycle‑to‑work scheme, and optional charity giving.
Legal and EEO Statement
The Works is proud to have an inclusive culture where everyone can be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions around flexible working and reasonable adjustments for interviews should you need them.
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