Reactive Contracts Administrator Salary up to 26,500K Salary review at probation Hours: Full Time - 8am - 5pm ABOUT US/ THE ROLE: About CC Cousins Rooted in traditional values and committed to delivering a comprehensive, personal service, CC Cousins is your premier choice for complete facilities maintenance solutions. We proudly serve the commercial and retail sectors across Kent, London, and the Home Counties, offering a wide range of services including drainage, plumbing, civil engineering, electrical work, landscaping, and everything in between. Join Our Team – Reactive Contracts Administrator We are currently seeking a highly organised and proactive Reactive Contracts Administrator to join our Reactive Trades Team. In this key role, you will act as the central point of coordination, responsible for: * Raising job requests and managing quoted works * Ensuring RAMS (Risk Assessments and Method Statements) are completed prior to site commencement * Keeping both clients and engineers informed with timely updates * Managing permits and compliance documentation This is a great opportunity for someone who thrives in a fast-paced environment and is passionate about delivering excellent service and support. Primary Duties of the Reactive Contracts Administrator: * Work closely with Fabric Contracts Assistant * Plan and Schedule in Quoted jobs for specific trades daily. * Advise clients with regards to date of attendance. Realistic time frames, dictated by trade and availability. * Complete All RAMS for Quoted Works and any reactive where client has requested. * Manage Materials Delivery * Check material delivery min 24 hours prior to job commencement date. * Answer telephone calls from Engineers to assist with on site queries. * Liaise and respond to client queries – escalating to the contracts manager or client relations manager if needed * Complete Requisites on internal CRM systems. * Create Fire Door Reports – Shared with Fabric Planned Assistant * Complete All Permits of work. Previous experience within the Facilities Maintenance Industry is highly advantageous. Skills Required: * Strong communication skills. * A confident ability to resolve problems. * Excellent typing with attention to detail. * Able to work as part of a team or alone when required. * Ability to flex between work flows dependent on business demand. * A knowledge of the construction/ facilities management industry. * Previous experience in a trade environment. Hours of work: Monday to Friday 8am - 5pm / Monday to Thursday 8am - 5pm and Friday 8am – 4pm, alternating weekly. * Pension scheme offered * Holiday at statutory plus bank holidays Reactive Contracts Administrator Job Types: Full-time, Permanent Pay: £25,500.00-£26,500.00 per year