Medical Secretary - Trauma and Orthopaedic Department
Job overview
The primary purpose of this post is to ensure the efficient delivery of patient-focused care within key performance targets, while providing high-quality administrative, communication, and organisational support to a designated number of trauma and orthopaedic consultants and their associated clinical teams. This role is essential in supporting timely patient communication, clinic management, and the smooth operation of the trauma and orthopaedic directorate.
Responsibilities
* Provide dedicated administrative support to trauma and orthopaedic consultants, including preparing and typing clinic letters, correspondence and reports.
* Manage patient records, both electronic and paper-based, ensuring accuracy, confidentiality, and compliance with data protection and Trust policies.
* Schedule and co-ordinate investigations, procedures and appointments in line with clinical requirements and performance targets.
* Respond to patient and GP inquiries promptly, providing accurate information and escalating clinical matters as appropriate.
* Prioritise and manage workload independently, demonstrating effective organisational and time management skills.
* Maintain accurate databases and records to support clinical audit, reporting and governance requirements.
* Provide support for urgent requests and ad-hoc tasks to assist consultants and clinical teams in delivering patient care.
* Undertake RTT validation to support accurate reporting and compliance with national targets.
* Provide appropriate cover for colleagues during periods of absence to ensure effective cross-cover is maintained within the directorate.
Skills and Competencies
* Excellent word processing, keyboard and audio-typing skills
* Strong organisational, communication and interpersonal skills
* Ability to manage competing priorities and work independently without direct supervision
* Knowledge of medical terminology and NHS administrative procedures
* Understanding of information governance, confidentiality and data protection principles
Person specification
Education
* 5 GCSE at Level 4 and above or equivalent including GCSE English
* RSA/OCR Stage III Typewriting
* RSA/OCR Word Processing Stage III
* RSA/OCR Audio typewriting Stage III or proven ability of an equivalent level of skill
* Medical terminology certificate or knowledge of medical terminology
Job Experience
* Relevant secretarial experience in an acute hospital environment
* Experience of information technology systems (e.g. Word, Excel, Email, Access, PowerPoint, Outlook, ICE, Cerner)
* Analytical skills and ability to problem solve
* Thorough understanding of NHS performance targets
* Ability to work as part of a team and be supportive of other team members, giving direction when necessary
Personal Qualities
* Ability to understand, absorb and comply with detailed procedures
* Experience of developing and maintaining good working relationships at all levels
* Understanding and commitment to the need for confidentiality
* Excellent communication and interpersonal skills
* Excellent organisational, time management skills with the ability to prioritise work and take initiative on matters of importance
* Ability to maintain composure in challenging situations
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