Key Responsibilities
1. Supervising Care Staff
Conduct spot checks and supervision visits to ensure care workers follow policies, procedures, and care plans.
Provide support, coaching, and feedback to care workers.
Address performance issues and escalate concerns as needed.
2. Conducting Client Assessments
Carry out initial needs and risk assessments for new service users.
Participate in care planning and reviews, ensuring care plans reflect current needs.
Monitor and update documentation in line with changes in client condition or preferences.
3. Ensuring Quality of Care
Ensure care is delivered in accordance with CQC standards (or relevant local regulatory requirements).
Promote dignity, respect, and person-centred care.
Identify and act on safeguarding or health concerns promptly
4. Liaison and Communication
Maintain open communication with clients, families, healthcare professionals, and the office team.
Respond to service user queries, concerns, or complaints and follow up to resolution.
Ensure continuity of care and appropriate coverage during staff absence.
5. Documentation and Compliance
Keep accurate records of supervision, assessments, incidents, and service delivery.
Ensure staff complete documentation correctly and promptly.
Support audits and contribute to compliance reports.
6. Training and Development
Identify training needs among staff and arrange or deliver refresher training.
Ensure care workers are competent in medication administration, moving & handling, and other key areas.
Promote a culture of continuous improvement and learning.
7. On-Call and Emergency Support
Participate in on-call duties, providing emergency support and staffing coordination outside office hours when required.
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