Service Reception Manager – Hedge End
Salary: £35,000 – £45,000 (depending on experience) + bonus
Location: Hedge End
Pembrook Resourcing are currently recruiting on behalf of a well-established dealership for an experienced Service Reception Manager to join their busy aftersales department in the Hedge End area. This is a fantastic opportunity for someone with strong leadership skills and a background in automotive aftersales to manage and develop a successful front-of-house service team.
The Role
As a Service Reception Manager, you will be responsible for overseeing the day-to-day running of the service reception, ensuring customers receive outstanding service while supporting the aftersales team in achieving departmental targets.
Key Responsibilities
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Managing and supporting the Service Advisor team
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Ensuring a high level of customer service is delivered at all times
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Overseeing workshop bookings and diary management
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Handling customer queries, complaints, and escalations professionally
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Monitoring service department performance and KPIs
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Supporting the Service Manager in driving aftersales revenue
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Ensuring all service administration and processes are completed accurately
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Maintaining strong communication between the service reception and workshop
Requirements
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Previous experience within a Service Advisor / Service Reception Manager role in the motor trade
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Strong leadership and team management skills
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Excellent customer service and communication abilities
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Ability to work in a fast-paced dealership environment
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Strong organisational and administrative skills
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Full UK driving licence
Benefits
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Competitive salary with bonus potential
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Company pension scheme
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Ongoing training and development
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Career progression opportunities
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Supportive and professional working environment