Specialist Booking Clerk – Endoscopy
The closing date is 11 June 2026.
We are looking to recruit a Band 3 Booking Clerk to join our Endoscopy Team here at the Great Western Hospital.
The successful candidate will provide a patient‑centred and focused, accurate and efficient booking service for Endoscopy procedures, in line with Trust Values of working together to provide the best service whilst putting the patient first.
This requires a sound knowledge of the Endoscopy booking system and booking protocols with an in‑depth knowledge of the procedures undertaken. Full training is given, involving an induction period. Once trained, a confident approach is expected, using your own judgement to prioritise requests in accordance with trust guidelines within national and regional targets.
At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role. We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.
Main duties of the job
* Ensure that all patients requiring appointments are booked appropriately, communicating and negotiating with patients and relatives, on the telephone, in person and in writing, ensuring the procedure is booked with patient agreement.
* Take responsibility for prioritising incoming requests and ensuring that they are booked accurately and according to urgency, thus ensuring maximum utilisation of resources available. This will often involve on‑spot decision making.
* Highlight any capacity and demand issues to the Endoscopy Booking Team Leader.
* Have a full understanding of the examination preparation ensuring the correct information and instructions are given to the patient concerning preparation prior to the procedure, special instructions regarding patient medication in defined patient groups.
Qualifications
* GCSE English and Maths or equivalent.
* NVQ or equivalent in Customer Service or Administration.
* Previous training in or use of Trust in‑house systems, such as Medway.
Experience
* Working in a customer/patient care environment.
* Experience working under pressure or to meet targets/deadlines.
* Administration experience.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,760 to £27,476 a year, pro rata.
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