Inside Sales - Industrial Controls & Automation
Status:
Regular, Full time
Location:
Dartmouth, Nova Scotia
Job Description
Reporting to the Business Center Manager, the Inside Sales - Industrial Controls & Automation is accountable for the promotion and sale of Industrial Automation products, solutions & services to OEM accounts in the surrounding area under the direction of the Area Automation Manager. Develops new sales opportunities as well as supports clients technical needs. Utilizes knowledge of offering, applications, competitors, and customer knowledge to develop and present winning value propositions with our supplying partners. Responsible for training customers on Industrial Automation products to ensure they are properly supported.
MAIN RESPONSIBILITIES:
1. Share competitors’ strengths/weaknesses in terms of strategy, relationships, pricing, products, Potential Available Market and changing dynamics;
2. Utilize knowledge of customers global strategy to drive the company success by coaching and mentoring others;
3. Determine the viability and profitability of potential opportunities – what is a “good” order; Identify cross sale opportunities between segments, markets, brands or products;
4. Provide technical support for specific projects to resolve issues;
5. Understand total Automation offer Guillevin has with its Manufacturing suppliers
6. Convert and create customer requests into orders
7. Consistently work towards closing the sale;
8. Ability to cross reference competitive products;
9. Address business needs of all functional stakeholder to ensure that the solution sale can be closed;
10. Leverage existing customer relationships to identify new value chain opportunities for the company which benefit the customer’s bottom line;
11. Leverage third party offers to complete the solution;
12. Build a relationship in which the sales person is viewed as a trusted specialist by the customer at the operations level;
13. Analyse and manage relationships at the customer to advance sales pursuits and win business;
14. Receive valuable information, insight and coaching from a customer contact on sales pursuits and competition in the account;
15. Speak the right process language in line with the operations level interest;
16. Provide coaching/training to others on product knowledge and application;
17. Demonstrate full knowledge of multiple product lines;
18. Recommend new or updated product offerings to integrate customer preference or gain competitive advantage.
19. Answers calls promptly, and professionally, listens attentively to the customers, understands and fulfils their needs;
20. Responds to the customer's inquiries in a timely manner;
21. On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager;
22. Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards;
23. Proactively suggests associated and/or alternate products as needed;
24. Promotes focus product items to generate incremental sales;
25. Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc.;
26. Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge.
REQUIREMENTS:
27. Fundamental level automation knowledge;
28. Electrical, and Industrial Control skills is an asset
29. Good presentation skills, to present functional and technical specifications
30. Manage commercial and financial aspects of customers;
31. Experience and familiarity with automation and Industrial Control Products
32. Combining technical knowledge with sales skills;
33. Self-motivated
#LI-DNI
What’s in it for you
We are a major player, involved in the energy transformation in Canada. Certified as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.
What sets us apart is our:
34. Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
35. A strong national network offering real opportunities to grow: our people make the difference.
Among our benefits:
36. Flexible group insurance plan customizable to your needs.
37. Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
38. Group RRSP with employer contribution and TFSA.
39. Postsecondary Scholarship Program for our employee’s children.
40. Charging terminals available at our facilities.
41. Years of Service Recognition Program.
Come build your career with us, a growing network where our people make it happen!
Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.