Provider Manager
Location: Healix Group, Healix House, Esher Green
Responsibilities
* Manage day-to-day relationships with clinical pathway, digital health and virtual care partners
* Act as the main point of contact for partner queries, escalation and issue resolution
* Ensure partners deliver services in line with agreed contracts, KPIs and SLAs
* Support the onboarding of new partners, ensuring contracts, governance frameworks and performance measures are in place before launch
* Monitor partner performance across clinical outcomes, utilisation, cost and access
* Track member experience metrics (NPS/CSAT), incidents and near misses
* Identify underperformance and support delivery of improvement action plans
* Support audits and ensure partners provide evidence of compliance
* Prepare clear performance dashboards and review packs
* Lead commercial negotiations, renewals and pricing discussions
* Assess value for money and manage activity trends, cost control and rebate opportunities
* Ensure contracts clearly reflect pathway requirements, governance responsibilities and data‑sharing obligations
* Ensure partners comply with relevant regulatory and professional standards (including CQC, HCPC, GMC and NICE guidance)
* Maintain robust operational and clinical governance meeting structures with clear audit trails
* Ensure exit and contingency plans are in place and reviewed annually
* Act as a bridge between providers and Healix Health teams
* Maximise partnership value, including supporting marketing initiatives and key events
* Work with Proposition and Clinical Advisory teams to evolve and develop evidence‑based clinical pathways
* Support pilots, proof‑of‑concept initiatives and scaling of high‑value services
Qualifications
* Strong understanding of UK private healthcare delivery models and provider networks
* Experience managing healthcare providers and service contract performance
* Commercial acumen with confidence negotiating contracts and reviewing financial performance
* Data‑driven, with the ability to translate insight into action
* Strong relationship management and stakeholder engagement skills
* Highly organised, able to manage multiple partners and priorities
* Experience across MSK, mental health, oncology or chronic disease pathways (desirable)
* Exposure to digital health technologies or virtual care models (desirable)
* Background within a healthcare insurer, TPA, private provider or health tech organisation (desirable)
Contract Type: Fulltime
Salary: Based on Experience
Closing Date: Friday 8th May 2026
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